GET IN TOUCH
Text or Phone
It's never too late to send a text regardless of the time of the day even outside of business hours. Martha and Shante (the company owners) share the duties of managing the business phone, it gets forwarded directly to our personal cell phones therefore when you call you are not only speaking to someone who can answer your question but also resolve your enquiry right there and then. (Unless it is a shipping question for an in transit order then we have to contact the carrier). We never wanted to outsource our customer service to a call centre in a different country with representatives that know nothing about our business because all of our customers are very important to us and we personally hate having to call 1-800 numbers ourselves only to be on hold for hours so there is no way we would do that to you!
Don't worry you're never disturbing us, we turn our phones off when we sleep, but until that time we are doing our best to answer you anytime so if you have a question please don't hesitate to text us or call, no waiting.
We are only human after all so if we don't answer, please leave us a message or send a text and we will call you back usually that same day or the next morning, for a quicker response please text us as its easier to handle numerous enquiries efficiently when we can see them all in writing.
If you are enquiring about an existing order we please ask you to send an email from the same email address used to place the order. The reason being a lot of the time when a customer calls to enquire about an order if we are away from the computer its extremely difficult to retrieve and lookup the order details on mobile while also on the phone and many times we must call the carrier ourselves or speak to the fulfillment centre to solve the enquiry. Therefore it just makes it easier and more efficient when an email is sent with all the required info in one place. The more efficient we are the faster we can help all of you!
The Peoples Mask Canada
858, 8015 Roper Road
Edmonton, AB T6E 6S4